Returns & Exchanges

We want you to love your VYBE. If something isn't right, we're here to help make it good.

Damaged, defective, or wrong items

If your order shows up damaged, defective, or just plain wrong, let us know within 30 days of delivery and we'll sort it out with a replacement or refund. Fill out the returns form below with your order number and a photo of the issue, and we'll take care of you.

Unopened products

Changed your mind? Unopened, unused tins in their original condition can be returned within 30 days of delivery for a refund of the product price. Return shipping is the customer's responsibility unless the return is due to our error. Once we receive and inspect the item, we'll process your refund to the original payment method within 5–10 business days.

Opened products

For health and safety reasons, we're unable to accept returns on opened or used products. Because VYBE is a consumable item that goes in your mouth, we're sure you understand. If you had a genuine problem with an opened product, submit the form anyway — we read every message and we'll do our best to make it right.

Subscriptions (Club VYBE)

You're always in control of your subscription. You can pause, skip, or cancel anytime from your account before your next billing date. Orders that have already been processed or shipped follow the standard returns policy above. We don't do cancellation fees or commitment traps — that's not our vibe.

How to start a return

Just fill out the returns form below. Share your order number and a quick note about what's up, and we'll follow up with return instructions and, where applicable, a shipping label. Please submit the form before sending anything back, as we may not be able to process returns we haven't been notified about.

Refund timing

Once your return is received and inspected, approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take a few extra business days to appear on your statement.

Questions?

We're real people and we're happy to help. Drop your question and your order number in the form below and we'll get back to you as soon as we can.

This policy applies to purchases made through www.feelvybes.com. Products purchased from third-party retailers are subject to that retailer's return policy.